Hotel Malpensafiera

Privacy Policy


Welcome to Hotel Malpensafiera. Your privacy is of utmost importance to us. This Privacy Policy outlines the types of personal data we collect, how we use it, and the measures we take to ensure your data remains secure.

Data Collection

When you book through our chatbot, we collect the following information:

  • Name
  • Surname
  • Phone number
  • Email address

For online check-in through our chatbot, we require:

  • Photos (front and back) of your identification documents

Use of Data

The data collected is solely used for the purpose of booking and online check-in processes. The details from the online check-in are sent to local authorities as required by regulations.

Data Storage

All collected data is stored securely on cloud-based solutions. We employ encryption to ensure the security of your personal information.

Sharing of Data

We value your privacy. Hotel Malpensafiera does not share your personal data with any third parties.

Given Rights

Given the nature of our operations and regulatory requirements, users cannot access, modify, or delete data once it has been submitted for online check-in, as it is sent directly to local authorities.


By using our chatbot for booking and online check-in, you consent to the collection and use of your personal data as outlined in this Privacy Policy.

Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Users are advised to review this Privacy Policy regularly.