When you book through our chatbot, we collect the following information:
- Phone number
- Email address
For online check-in through our chatbot, we require:
- Photos (front and back) of your identification documents
Use of Data
The data collected is solely used for the purpose of booking and online check-in processes. The details from the online check-in are sent to local authorities as required by regulations.
All collected data is stored securely on cloud-based solutions. We employ encryption to ensure the security of your personal information.
Sharing of Data
We value your privacy. Hotel Malpensafiera does not share your personal data with any third parties.
Given the nature of our operations and regulatory requirements, users cannot access, modify, or delete data once it has been submitted for online check-in, as it is sent directly to local authorities.
Updates to This Policy